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How To Choose The Right Virtual Receptionist Services

Published Jul 31, 24
6 min read


OHQ's records suffice evidence of a charge that is payable unless they are revealed to be incorrect. Customer will certainly use its sensible endeavours to notify OHQ of any kind of invoice dispute within fourteen (14) days of receipt of a billing, following the procedure detailed in Area 15. If Consumer conflicts a billing, the billing must proceed to be paid on time nevertheless OHQ will attribute or refund Consumer if it is later fairly identified by OHQ or according to the dispute resolution process outlined in Area 15 that the invoice was incorrect and the Customer is qualified to a credit or reimbursement.

Such alterations might include, without limitation, adjustments for the Registration Charges or Use Fees for OHQ Paid Providers, changes to the use allowances included in the Prices Plans, and discontinuation of Rates Plans. (a) Each such modification will certainly work after reasonable advancement composed notice is given to Customer (for example, by being uploaded to the OHQ Web Site), except that any such alteration that influences a Selected Paid Solution will put on Customer beginning at the commencement of a Paid Service Term beginning no much less than thirty (30) days from the day which OHQ supplies notice of such revision to Customer in accordance with Area 16.8.

If Consumer does not end its use any affected Selected Paid Service prior to the reliable date of such alteration, Customer will be deemed to have consented to such revision relative to such Selected Paid Service. (b) If a Rates Plan picked by Consumer is discontinued, OHQ will certainly offer Client with sensible development notification of no much less than thirty (30) days and Customer will be given the alternative of selecting a new Prices Strategy from then-current rates plans provided by OHQ.

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For evasion of uncertainty, this paragraph does not relate to changes to the Catalog, which are attended to in Section 7 (top virtual receptionists).1. Customer represents that all info given by Customer and its customers to OHQ (consisting of, without constraint, all call info and details regarding Client's Charge card) is precise, current and full at the time it is offered to OHQ

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Consumer needs to at all times abide by all legislations, policies, standards and codes applicable in connection with its use OHQ Offerings and the Client's supply of its services and product to its customers. Consumer will certainly not make use of any kind of OHQ Offerings to participate in, or to encourage or aid others to engage in, any kind of prohibited or fraudulent tasks.

If a brand-new Paid Service Term starts earlier than three (3) days after such email is sent out, Consumer will certainly sustain the applicable Registration Cost for the new Paid Solution Term (the ""). The reliable date of such discontinuation will certainly be either (i) the Asked For Termination Date, or needs to Customer not mention an Asked for Discontinuation Day, (ii) the last day of the Last Paid Solution Term.

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Where Customer terminates pursuant to this Section 10.1(b): (i). The Membership Charges that have been pre-paid will be preserved and the OHQ Offerings readily available to Consumer until the last day of the Final Paid Service Term (based on reinstatement fees under provision 10.3(e)) and the unused equilibrium of the Prepaid Usage Credit history will certainly be kept by OHQ for future usage by Consumer if Customer determines to re-instate or otherwise re-commence the OHQ Service according to Section 10.3(e); or (ii).

(b) Following discontinuation of any OHQ Solution, OHQ will certainly not be accountable whatsoever for responding to telephone calls, taking or providing messages, or performing any type of various other tasks in link with such OHQ Service. (c) Upon discontinuation of all OHQ Providers, OHQ might end Consumer's Account and Consumer's access to the Account.

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(e) Following discontinuation of any kind of OHQ Providers, OHQ will certainly have no commitment to restore or otherwise recommence such OHQ Solutions. If OHQ chooses (in its discretion) to renew or otherwise recommence an ended OHQ Providers, OHQ might require that Client pay a reinstatement fee of $30 (to cover OHQ's practical costs in refining the reinstatement) Details accumulated by OHQ from Customer and its customers might be made use of, disclosed and shared by OHQ according to OHQ's privacy policy as available on the OHQ Web Site ("") and as might be modified once in a while.

The Controller thus assigns the Cpu relative to processing activities embarked on throughout the provision of assistant services. OHQ and Customer recognize and concur that the Cpu undergoes the complying with responsibilities: The Cpu will comply with the appropriate Information Protection Rules and have to: (a) only act on the composed instructions of the Controller and guarantee those acting under their authority do the very same; (b) make sure that people processing the information go through a task of self-confidence; (c) use its finest endeavours to secure and secure all individual information from unsanctioned or illegal processing, consisting of (but not limited to) unexpected loss, devastation or damage; (d) guarantee that all handling meets the requirements of the GDPR and associated Data Defense Legislation; (e) make sure that where a Sub-Processor is utilized, they: only involve a Sub-Processor with the prior authorization of the Controller; educate the Controller of any type of intended modifications worrying Sub-Processors; they carry out a composed agreement including the exact same information protection obligations as laid out in these Terms; comprehend that any kind of failure for the Sub-processor to abide by the Information Protection Rule, the Cpu continues to be fully responsible to the Controller for the efficiency of the Sub-Processor's responsibilities; and help the Controller in supplying subject accessibility and permitting data subjects to exercise their rights under the Data Protection Rules.

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The Controller will execute ample and appropriate onboarding and due diligence look for all Cpus, with a full assessment of the compulsory Information Security Law needs. The Controller will validate that the Cpu has adequate and recorded procedures for information violations, information retention and data transfers in area. The Controller will acquire evidence from the Processor regarding the: (a) verification and integrity of the employees used by the Cpu; (b) any certificates, certifications and plans as described in the onboarding procedure; (c) technological and operational actions utilized in protecting the Personal Information; and (d) treatments in area for enabling information topics to exercise their rights, including (but not limited to), subject accessibility demands, erasure & correction treatments and limitation of processing actions.

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